Frequently Asked Questions
Everything you need to know about your Umbro gear and orders.
How do I determine the correct size for football boots?
Our football boots generally run true to size, but we recommend checking our specific Umbro size guide which includes measurements in centimeters to ensure a perfect, snug fit for optimal performance.
What is your return policy on teamwear and equipment?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that customized jerseys or personalized team kits cannot be returned unless there is a manufacturing defect.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your training gear or matchday kits sooner.
Do you offer international shipping?
Yes, Umbro ships to most countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days depending on customs processing.
How should I care for my Umbro technical apparel?
To maintain the moisture-wicking properties of our fabrics, we recommend washing in cold water with similar colors and avoiding fabric softeners or high-heat tumble drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.